Creating the Happy Student: Why Customer Experience Will Revolutionize Higher Education
About the Book
Creating the Happy Student is a 'how-to' guidebook for university and college owners, leadership, academic, and administrative teams wanting to improve their student-facing processes. By adopting a student-centric mindset and strategy colleges and universities will likely benefit from increased enrollments, greater brand awareness, and reduced marketing costs.
About the Author
Dr. Mark Robinson is a Dean, Instructor, Coach and Mentor to hundreds of business school students across the U.S. and especially in the Washington, DC metropolitan region following long tenures at both Exxon Mobil and Deloitte. His passion now involves bringing his leadership skills and corporate experience to the international classroom.
Title: Creating the Happy Student: Why Customer Experience Will Revolutionize Higher Education
Author: Mark L Robinson, PhD
Publisher: Mira Digital Publishing
Dimensions (inches): 8.5" x 11"