Creating the Happy Student: Why Customer Experience Will Revolutionize Higher Education

About the Book

Creating the Happy Student is a 'how-to' guidebook for university and college owners, leadership, academic, and administrative teams wanting to improve their student-facing processes. By adopting a student-centric mindset and strategy colleges and universities will likely benefit from increased enrollments, greater brand awareness, and reduced marketing costs.

About the Author

Dr. Mark Robinson is a Dean, Instructor, Coach and Mentor to hundreds of business school students across the U.S. and especially in the Washington, DC metropolitan region following long tenures at both Exxon Mobil and Deloitte. His passion now involves bringing his leadership skills and corporate experience to the international classroom.

Info

Title: Creating the Happy Student: Why Customer Experience Will Revolutionize Higher Education

Author: Mark L Robinson, PhD

Publisher: Mira Digital Publishing

ISBN: 9-781-63110-408-4

Language: English

Pages: 244

Binding: Paperback

Dimensions (inches): 8.5" x 11"